Terms and Conditions (T&Cs)

(1) The "Louco" platform (the website www.louco.app including subdomains, the mobile apps for iOS and Android and the associated interfaces, together the "Platform") is operated by Louco Event Media GmbH, Berliner Straße 300b, 63065 Offenbach am Main, registered in the commercial register of the Local Court (Amtsgericht) of Frankfurt am Main under HRB 130691, represented by its managing directors Evin Acar and Erhan Tilki ("Louco", "we").

(2) These Terms and Conditions apply to all contracts between Louco and the Users of the Platform. Users' deviating terms do not apply, even if Louco does not expressly object to them.

(3) Part B applies additionally to the purchase of tickets. Part C applies additionally to Creators. In the event of conflict, the rules in Part B or Part C take precedence over this Part A.

(4) Services of third parties that are linked to or integrated into the Platform (e.g. payment service providers, app stores, ticket providers) are additionally subject to those third parties' terms. We point this out at the relevant place.

(1) User means any person who accesses or uses the Platform, with or without an account.

(2) Private User means a User with an account who discovers Events, follows Creators, saves and shares Events and acquires tickets.

(3) Creator means a business with a Creator account who publishes Events on the Platform and, where applicable, sells tickets for them (e.g. organisers, clubs, DJs, artists, agencies). A Creator account is managed by one person.

(4) Door Staff means a person deployed by the Creator for a specific Event who scans tickets and manages the guest list using the separate Louco entry app ("Door Staff App"). Door Staff do not need a Louco account.

(5) Event means an event that a Creator publishes on the Platform (Creator Event) or that Louco automatically takes over from partners' offerings and displays (Partner Event, see Part B § B9).

(6) Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code (BGB)). Business (trader, Section 14 German Civil Code (BGB)) means any natural or legal person or partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or profession (Section 14 BGB).

(1) Louco provides an online platform through which Users can discover Events, follow Creators, receive notifications and acquire tickets, and through which Creators can publish and promote Events and sell tickets.

(2) Louco is not the organiser of the Events offered on the Platform and not the seller of tickets for Creator Events. The organiser and the ticket Buyer's contractual partner is solely the relevant Creator. In this respect, Louco only provides the ticket shop to the Creator (ticket shop provider) and acts as an intermediary in the name and on behalf of the Creator. Part B sets out the details.

(3) For Partner Events, Louco does not broker a contract but merely redirects Users to the website of the relevant ticket provider (Part B § B9).

(4) Use of the Platform as a Private User is free of charge. Only services expressly marked as subject to a charge are chargeable (tickets; for Creators: subscriptions, event packs and Ticket Fees under Part C).

(4a) Louco reviews a Creator's first Event before publication, as well as changes to the date, time or venue of Events already running with tickets sold. This review serves the quality and safety of the Platform; it is no guarantee that the information is correct or that the Event will take place.

(5) Louco continually develops the Platform. Louco may change, add or discontinue functions, provided this is reasonable for the User and the core of the contractually owed service is preserved, in particular in the case of technical developments, changed legal requirements or for security reasons. Part C § C13 applies additionally to paid services.

(6) Louco does not owe uninterrupted availability. Where possible, we carry out maintenance at times of low usage. Claims relating to paid services remain unaffected.

(1) An account is required for many functions. Registration takes place by email address or telephone number with a verification code (one-time code by email or SMS) and password, or via a third-party login ("Sign in with Apple", "Sign in with Google"). On registration, the User chooses their role (Private User or Creator). An email address or telephone number can only be used for one account and only for one role; a Creator account cannot buy tickets.

(2) Anyone aged at least 16 may create a Private User account; users confirm this on registration by ticking a mandatory checkbox. If there are indications that a user is under 16, Louco may suspend or delete the account. A Creator account may only be created by a person who acts as a business (Section 14 BGB), is of full age and has unrestricted legal capacity, or who acts as an authorised representative of a company. Ticket purchases by minors require the consent of their legal guardians; age and entry restrictions for individual Events are set by the Creator (Part B § B7).

(2a) A Private User account is required to buy tickets for Creator Events. No Louco account is needed for Partner Events (Part B § B9), as the purchase is made from the partner.

(3) The information provided on registration and in the account must be true and complete and must be kept up to date. Each person may hold only one Private User account. Accounts are not transferable. An account must always have at least one sign-in method.

(4) Access data must be kept secret and protected against access by third parties. If there is a suspicion that third parties have gained access, Louco must be informed without undue delay (info@louco.app).

(5) On completion of registration, a free-of-charge user agreement for an indefinite period is concluded between the User and Louco. There is no entitlement to registration.

(1) Users, in particular Creators, can publish content on the Platform, e.g. Event descriptions, images, videos, logos, profile information and texts ("User Content"). The User remains the owner of their rights.

(2) The User grants Louco a non-exclusive, free-of-charge, territorially unlimited right in their User Content, limited to the duration of publication on the Platform plus reasonable run-off periods (in particular for technical backup copies and promotional materials already produced), to store, reproduce, technically adapt (e.g. formatting, cropping, compression, translation) and make the content publicly available, and to use it to promote the relevant Event and the Platform, including in newsletters, push notifications, on Louco's social media channels and in search engines. Louco may sublicense these rights to technical service providers to the extent necessary for operating the Platform.

(3) The User warrants that they hold all necessary rights in their User Content (in particular copyright, trade mark rights, personality rights and image rights of persons depicted, as well as rights of artists, photographers and collecting societies) and that the content does not violate any laws or these Terms and Conditions.

(4) The User indemnifies Louco against all third-party claims based on a culpable breach of paragraph 3, including the reasonable costs of legal defence. Louco informs the User without undue delay of any claims asserted and gives them the opportunity to comment.

(1) Users are prohibited from

(2) Part C sets out further obligations for Creators.

(1) Reporting: Any person – even without an account – can report Events and content they consider unlawful or in breach of these T&Cs via our report function ("Report event") or via our contact form (louco.freshdesk.com/support/tickets/new, category "Report content"). The report should contain the location (link), a statement of reasons and – except for certain criminal offences – the name and email address of the reporting person. We confirm receipt and inform the reporting person of our decision if they have provided contact details. We do not pass the identity of the reporting person on to the Creator unless this is strictly necessary for the review (e.g. in cases of copyright infringement) or required by law.

(1a) Each User can submit one report per Event; to prevent misuse, the number of reports per User per day is limited.

(2) Review and measures: Louco reviews reports promptly, diligently and objectively. Louco may remove or block content that is unlawful or violates these Terms and Conditions, refuse to publish an Event, take an Event offline (in particular in the case of legal or policy violations, safety risks, false or misleading information, frequent complaints or chargebacks, the Creator being unreachable, technical errors or suspected misuse), hide Partner Events, suspend ticket sales, restrict functions or block accounts temporarily or permanently. When choosing the measure, Louco takes into account the severity of the violation, whether it is a repeated violation and the legitimate interests of all parties involved (proportionality).

(3) Statement of reasons: If a User's content is removed or restricted or an account is blocked, Louco informs the affected User, at the latest at the time of the measure, of the measure, the reasons, the facts on which it is based, whether automated means were used, and the available remedies.

(4) Appeal: The affected User and the reporting User can lodge an appeal by email to info@louco.app within six months of the decision. Louco decides under the supervision of a qualified person and not solely by automated means. In addition, a certified out-of-court dispute settlement body under Art. 21 DSA and recourse to the courts are available.

(5) Point of contact: The single point of contact for authorities, the EU Commission and Users under Art. 11, 12 DSA is: info@louco.app. Communication is possible in German and English.

(6) Misuse: Louco may, after prior warning, block for a reasonable period Users who frequently provide manifestly unlawful content or persons who frequently submit manifestly unfounded reports.

(7) Automated moderation: Louco uses automated tools only in a supporting role (e.g. to detect duplicates and spam); decisions on content are made by a human.

(1) The User may terminate the user agreement at any time without notice by deleting their account in the app or on the website under "Settings > Delete account". Part C § C7 applies to Creators' paid subscriptions.

(2) Louco may terminate the free-of-charge user agreement with 30 days' notice. The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the case of serious violations of these Terms and Conditions or violations repeated despite a warning, fraud, misuse of means of payment or an order by a public authority.

(3) Instead of terminating, Louco may temporarily block the account in the event of violations (§ 7 (2)). In doing so, Louco takes into account the legitimate interests of the User, in particular tickets already acquired and, for Creators, tickets already sold for upcoming Events.

(4) When the account is deleted, the account is deactivated immediately and the profile becomes invisible. Personal data is deleted or anonymised within 30 days in accordance with the privacy policy, unless statutory retention obligations apply. Tickets already acquired remain valid via the ticket link where technically possible; we recommend saving tickets before deletion (e.g. in the wallet).

(1) Louco is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act (ProdHaftG) and to the extent of any guarantee given.

(2) In the event of a slightly negligent breach of a material contractual obligation, Louco's liability is limited to the damage typical for the contract and foreseeable at the time the contract was concluded. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the contractual partner may regularly rely.

(3) Otherwise, Louco's liability for slight negligence is excluded.

(4) Louco is not liable for the holding, cancellation, postponement, quality or safety of Events, for information provided by Creators or for services of partner ticket providers; the relevant Creator or provider is solely responsible for these. Louco's liability for its own breaches of duty under paragraphs 1 to 3 remains unaffected.

(5) The above limitations also apply in favour of Louco's legal representatives, employees and vicarious agents.

(6) In relation to businesses, liability under paragraph 2 is limited per claim to the amount of fees paid to Louco in the twelve months before the event giving rise to the damage, but to at least € 5,000; paragraph 1 remains unaffected.

Information on the processing of personal data is contained in our privacy policy. Part C § C11 applies to the use of Buyer data by Creators.

(1) Louco may amend these Terms and Conditions with effect for the future if there is a valid reason, in particular in the event of changes in the law or case law, when introducing new functions or changing existing ones, or to close regulatory gaps. Essential contractual terms, in particular the type and scope of the agreed services, prices and terms, are not changed in this way.

(2) Louco notifies changes in text form (e.g. by email or in-app message) at least six weeks (for Creators who are businesses: at least 15 days) before they take effect. The User may object to the changes until they take effect or terminate the contract without notice. For consumers, the changes only take effect if the User expressly agrees to them (e.g. by clicking at the next login); if they do not agree, the previous Terms and Conditions continue to apply and Louco may terminate the contract with 30 days' notice.

(3) For businesses, silence in response to the notification is deemed consent if Louco specifically pointed out this consequence, the objection period and the right of termination in the notification.

(1) Louco is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 German Consumer Dispute Resolution Act (VSBG)).

(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In relation to consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(3) If the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes is Offenbach am Main. Louco is also entitled to bring an action at the User's general place of jurisdiction.

(4) The language of the contract is German. Translations are for information only; in the event of discrepancies, the German version prevails.

(5) Louco does not store the contract text (these Terms and Conditions in the version valid at the time the contract was concluded) individually for each User. The current version is available at any time at www.louco.app (link "AGB"); we will provide earlier versions on request. For purchases, the User also receives the Terms and Conditions by link in the confirmation email.

(6) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory provision.

(1) When a ticket for a Creator Event is acquired, the contract for attending the Event (ticket contract) is concluded exclusively between the Buyer and the relevant Creator as organiser. The Creator's name or company name and address are displayed on the Event page and in the checkout before the order is completed. This applies to both paid and free tickets.

(2) Louco is the ticket shop provider: Louco makes the ticket shop available to the Creator and, when selling tickets, acts in the name and on behalf of the Creator. Louco technically provides the ordering process, ticket issuance, the check-in app and communication. Louco does not sell its own tickets. Louco is not the organiser, is not obliged to hold the Event and is not liable for holding it.

(3) Notice under Section 312l German Civil Code (BGB): Creators on Louco are businesses; they have declared this to Louco. The Creator alone is responsible for performing the ticket contract and for claims arising from the ticket contract (e.g. in the event of cancellation, postponement or defects of the Event). Louco is responsible for operating the Platform and for technical processing.

(1) The display of an Event with a ticket offer on the Platform constitutes a binding offer by the Creator, while stocks last.

(2) Process: The Buyer selects the ticket type(s) and quantity (the minimum and maximum quantities per order set by the Creator apply to each ticket type), enters a discount code or access code if applicable, and then sees an overview showing the ticket price, tax, any service fee, the total price and the Creator's name. An order covers tickets for exactly one Event.

(3) Paid tickets: Once selected, tickets are reserved for 10 minutes (the remaining time is shown in the checkout). By clicking the button for a purchase with an obligation to pay (e.g. "Buy now") and completing payment, the Buyer bindingly accepts the Creator's offer; the contract is concluded on successful payment. If the reservation has expired or the tickets are no longer available in the meantime, no contract is concluded; any payment already authorised is released.

(4) Free tickets: By clicking the button to receive the free ticket (e.g. "Get ticket"), the contract for the free ticket is concluded.

(5) Account required: Tickets for Creator Events can only be acquired with a Private User account. Anyone who does not yet have an account creates one during the ordering process.

(6) The Buyer receives, without undue delay, an order confirmation by email containing the contract details, the Creator's name and address, a price breakdown and these terms (as a link).

(7) Discount and access codes: Discount codes are issued by the Creator, are valid only for the ticket types specified by the Creator, possibly for a limited period and in limited numbers, and are applied once per order. Access codes unlock certain ticket types. There is no entitlement to discount codes or to their subsequent application. The Creator may deactivate codes at any time; orders already completed remain unaffected.

(1) The prices displayed at the time of the order apply. The total price displayed includes all components payable by the Buyer: the ticket price (after any discount), the VAT set by the Creator and – if the Creator passes it on to the Buyer – the service fee.

(2) Service fee: Louco charges the Creator a fee for the technical processing of the booking. The Creator decides for each ticket type whether to bear this fee itself or to pass it on to the Buyer, in full or in part, as a service fee; the service fee is at most as high as Louco's fee including VAT. If it is passed on, it is shown as a separate item in the checkout and is included in the total price, which is already displayed on the Event page.

(3) No service fee or tax is charged for free tickets.

(4) The tax rate and tax designation are set by the Creator; the Creator is responsible for their correctness for tax purposes.

(5) Louco does not charge a fee for tickets from partners (§ B9).

(1) Payments are processed by the payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland ("Stripe"), directly in favour of the Creator's Stripe account – including for payments by card, Apple Pay or Google Pay. Where PayPal is offered as a payment method, payments by PayPal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), directly in favour of the Creator's PayPal account. Vis-à-vis the payment service provider, the Creator is the merchant ("Merchant of Record"). Louco does not itself receive ticket payments and has no access to card data.

(2) The available payment methods are shown in the checkout, e.g. credit/debit card (Visa, Mastercard, American Express), Apple Pay, Google Pay and – where offered – PayPal. The terms of the relevant provider additionally apply to individual payment methods (e.g. PayPal).

(3) Invoice on request: The Buyer can request an invoice via our contact form (louco.freshdesk.com/support/tickets/new), stating the order number and their billing address (and VAT ID, if applicable). The invoice is issued by Louco in the name and on behalf of the Creator and sent to the Buyer by email. One invoice is issued per order; corrections are made via our contact form.

(4) Chargebacks and payment disputes are resolved between the Buyer, the payment provider and the Creator.

(1) Tickets are issued digitally: as a QR code in the app under "My tickets" (for displaying, downloading and sharing) and as a PDF ticket attached to the order confirmation and, on request, in Apple Wallet or Google Wallet. Each QR code entitles the holder to a single entry only. The Buyer is responsible for being able to present the ticket at entry (e.g. a smartphone with sufficient battery or a printout).

(2) If a ticket is lost or misused, the person who first presents the QR code is deemed entitled. Louco and the Creator are not liable for damage resulting from the Buyer passing the QR code on to third parties.

(3) Tickets may be passed on to third parties unless the Creator excludes this. Commercial resale and resale at a price higher than the total price paid are not permitted unless the Creator allows otherwise. The Creator may block tickets resulting from impermissible resale. Transfer to another person is carried out by the Creator (change of name and email address in the order and re-sending of the ticket); the Buyer cannot transfer the ticket to another name themselves after purchase.

(4) At entry, the door staff deployed by the Creator scan the QR code with the Louco entry app; this displays the ticket holder's name, the Event and the ticket type. The house rules and entry conditions of the Creator or the venue apply (e.g. ID, age or bag checks). The Creator or operator exercises the right to refuse admission (house rights).

(5) Online Events: For online Events, the Creator sends the access link to ticket holders directly.

(6) For multi-day Events, a ticket is valid for all days unless otherwise stated on the Event page.

There is no right of withdrawal for tickets for leisure events on a specific date (Section 312g (2) no. 9 BGB). Each order is therefore binding once the contract has been concluded. Voluntary refunds by the Creator under § B8 (3) remain unaffected.

(1) The Creator determines whether age restrictions apply to an Event (e.g. "18+") and states them on the Event page. The Creator or the venue is responsible for compliance with the German Protection of Young Persons Act (JuSchG) at entry.

(2) If the Buyer is refused entry because they do not meet the stated age limit or entry conditions, there is no claim for a refund against Louco. Claims against the Creator are governed by the ticket contract.

(1) Cancellation: Events are cancelled via Louco – at the Creator's request or by Louco itself (e.g. for legal or safety reasons). In the event of a cancellation, Louco automatically initiates a refund of all paid tickets: the ticket price (after discount), tax and any service fee paid by the Buyer are refunded via the payment method originally used, from the Creator's balance. The Creator's refund policy does not apply in the event of a cancellation; the Buyer always receives the full amount paid. Holders of free tickets are informed of the cancellation. All ticket holders are informed by email and, where possible, by push notification.

(2) If a refund cannot be carried out automatically (e.g. because the Creator's Stripe account is restricted or has an insufficient balance), Louco retries the refund and supports the Buyer. In all cases, the refund claim is directed against the Creator.

(3) Creator's refund policy: For paid tickets, the Creator sets a refund policy, which is shown on the Event page ("Refund" tab) and in the checkout (e.g. "Flexible: 100 % up to 7 days before the Event" or up to three custom tiers), or states that no refund is possible. Within the periods stated there, the Buyer can request a refund in the app under "My tickets". The Creator usually reviews the request within 48 hours. The refund policy is a voluntary commitment by the Creator; it becomes part of the ticket contract.

(3a) Service fee on return: For refunds under the refund policy or otherwise at the Buyer's request, the Creator decides whether any service fee paid by the Buyer is also refunded (full amount or full amount minus service fee). In the event of the Event's cancellation, paragraph 1 applies (full refund including the service fee).

(3b) In addition, the Creator may voluntarily refund, in full or in part, individual tickets, several tickets in an order or the entire order. Refunded tickets are invalid. The Buyer receives a confirmation by email.

(3c) Scanned tickets: A ticket that has been scanned or checked in at entry is deemed used. The Buyer can no longer cancel or return it; the Creator's refund policy and the return function in the app no longer apply to it. However, the Creator may voluntarily refund a scanned ticket in full or in part, for example if the Event is stopped after entry or has significant defects. The ticket remains cancelled even after a refund and cannot be used for entry again. Unscanned tickets in the same order remain returnable under the refund policy. The Buyer's statutory claims against the Creator remain unaffected.

(3d) Vouchers: If the Creator offers a voucher instead of a cash payment, this is only possible with the Buyer's consent. The claim to money in the event of cancellation remains unaffected.

(4) Change of date, time or venue: If the Creator changes the date, time or venue of an Event for which tickets have already been sold, Louco reviews the change before publication. Ticket holders are informed of every change by email and in the app; the tickets remain valid. If the new date or venue is unreasonable for the Buyer, their rights against the Creator are governed by law.

(5) Events taken offline: If Louco temporarily takes an Event offline (e.g. while reviewing a report or if the Creator's Stripe account is restricted), tickets already issued remain valid as long as the Event is not cancelled.

(6) Louco is not obliged to make refunds from its own funds. The Buyer's statutory claims against the Creator remain unaffected.

(1) Louco also displays Events that are automatically taken over from the offerings of ticket providers with which Louco has a partnership (currently Ticketmaster, Reservix and myticket.de; further partners may be added). If an Event is available from several providers, the purchase options are displayed together under "Ticket providers" ("This Event is sold via various ticket platforms"). Louco does not guarantee that all providers or the lowest price are displayed.

(2) If the Buyer chooses a partner's purchase option, they are redirected to the partner's website or app. The ticket purchase is then made exclusively from the partner, subject to the partner's terms and privacy policy. Louco does not become a contractual partner, does not broker a contract and has no influence on prices, availability, holding, cancellation or refund.

(2a) No liability of Louco for partner purchases: By clicking a partner's purchase option (e.g. "Buy tickets at Ticketmaster"), the User leaves the Platform. Louco accepts no liability for the ticket purchase from the partner, the ticket, prices, fees, payment, delivery, cancellation, postponement, refund or the holding of the Event; claims are directed exclusively against the partner or the organiser. Only Louco's liability for its own breaches of duty under Part A § 9 (1) (e.g. intent, gross negligence) remains unaffected.

(3) Tickets purchased from partners do not appear in the Louco account. Questions about such tickets must be directed to the relevant partner.

(4) Louco may receive a commission from partners if a purchase is made via the link (affiliate link). This does not increase the ticket price for the Buyer.

(5) Louco takes over partners' Event data (title, date, venue, images, price information, availability) automatically via interfaces and updates it regularly (approximately every 30 minutes). In the meantime, information may be out of date (e.g. sold out). The information on the partner's page is authoritative.

(1) The order of Events in lists and search results is based on the following main parameters: time period (e.g. "Today", "This weekend", "This month"), distance from the selected city or the device location (if there are too few results, the radius is gradually extended, up to nationwide results), filters and categories set, and search terms. Creator Events and Partner Events are treated equally.

(2) In the "For you" section, Louco shows Events that match the Event categories the User selected on registration or in the settings, and Events that match those they have saved (favourited). The selection follows a fixed set of rules; AI-based recommendations are not currently used.

(3) The "Top Creators" section ranks Creators by the number of their currently published Events.

(4) Louco does not receive payments for better placement of Events. Paid placements, once offered, will be labelled as "Ad" or "Sponsored".

(1) Creators can invite people to their published Events (by Louco username or email address). The invitation contains a personal link; through it, the invited person can view the Event page and accept or decline the invitation. An account is required for the subsequent ticket purchase; §§ B1 to B8 apply.

(2) An invitation does not create an entitlement to a ticket. If the allocation is exhausted and the Creator has set up a waitlist, the invited person is placed on the waitlist and notified by email when a place becomes available. A place is not allocated automatically.

(3) Anyone who invites other people may only invite people who agree to receive an invitation, and confirms this by sending the invitation.